Beauty Counter Manager - Clinique, Southcenter - Full Time

About the role

Macy’s is more than just a store; it’s a story. We’ve been part of memorable moments and milestones for countless customers and colleagues for over 160 years. As a Counter Manager in the Macy's Cosmetics Department, you’ll manage a cosmetics line, coach a team of Beauty Advisors, engage with customers, and help them achieve their beauty and style goals.

Responsibilities

• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business-driving events to achieve department goals
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company’s sales goals
• Manage vendor events and promotions, including scheduling and execution
• Ensure compliance with all hygiene standards
• Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource in this area
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Careful attention to detail in handling daily tasks, examining reports, and ensuring business goals are met
• Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Skills

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met
• Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Who You Are

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals
• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way and manage multiple tasks at once in a fast-paced environment
• Enthusiastic about the beauty industry and the skills to provide outstanding customer care
• Strong organizational skills to manage multiple tasks at once while maintaining superior results
• Flexible and able to use sound judgment in ambiguous situations
• Able to work well with vendors to get the best business outcomes
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!