Beauty Counter Manager - Clinique, Jefferson Valley - Full Time

About the role

As a Counter Manager you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. The role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You will inspire teamwork to drive sales, cultivate a loyal customer base, analyze business performance, execute vendor events and promotions, and ensure an exceptional, polished brand experience.

Responsibilities

• Set a positive example each day by arriving energized, wearing your name badge with pride, greeting colleagues warmly, and ensuring the counter is polished, organized, and ready for customers.
• Review daily sales goals, stay informed on new product launches, top‑performing items, and current beauty trends to lead with confidence.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space by keeping testers clean and well‑stocked, ensuring signage and pricing are current, and arranging displays to reflect brand standards.
• Support merchandising updates throughout the day, keeping the space visually appealing and welcoming.
• Coach team members to share Loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you using the customer’s name.
• Model collaboration, honesty, and care, supporting peers so the whole team can better serve customers and communities.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive client development through outreach and follow‑up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve performance.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and promoting loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and comprehend employment policies and safety rules/procedures in English.
• Physical ability to talk, lift at least 25 lb, stand for at least two consecutive hours, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, with ability to process register transactions.

Schedule

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.

Benefits

• Dynamic, inclusive work environment with competitive pay.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match to help invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Access to Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance‑based incentives and annual merit review.
• Employee Assistance Program offering mental‑health counseling and legal/financial advice.
• Eligibility for sales commission and performance‑based bonuses.