Beach Services Operations Manager

About the role

Manages the day-to-day Beach Services operations personally or through subordinates. The cleanliness, safety, and security of the facilities will positively influence the guests and members perception of the total organization as friendly, helpful, professional and reliable. This perception will help maintain the La Jolla Beach & Tennis Club as the premiere beach and tennis resort and club in San Diego.

Pay

Annualized salary: $80,000 – $82,000

Benefits

• Free daily meal and salad bar
• Free parking
• Medical, dental, vision, and 401(k) (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and Club Dining
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees

Responsibilities

• Determine work procedures and expedite workflow
• Issue written and oral instructions; write reports as required
• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
• Communicate effectively with subordinates, peers, executive and management team, non-guests, guests, and members
• Provide signature service to members and guests that meets or exceeds expectations
• Take ownership of member, hotel guest, and guest complaints and concerns; ensure timely and efficient resolution
• Create and successfully manage department annual budget, preliminary reports, and forecasting
• Develop and execute training procedures for the Beach Services team
• Ensure subordinates perform required duties; assess and coach when necessary
• Ensure the Club’s beach and pool areas are set up, maintained, cleaned, and monitored to established standards at all times; during summer months, maintain the La Jolla Shores Hotel beach and pool to the same standard
• Ensure beach equipment is delivered, removed, and stored according to schedule
• Ensure BBQs, tables, chairs, and umbrellas are set up, cleaned, secured, and presentable at all times; maintain cabanas and fire pits in the off-season
• Enforce all Club policies and procedures
• Attend weekly Manager’s meeting and participate in Club Dining/Beach Hut meetings where appropriate, particularly during peak season
• Warn violators of rule infractions (e.g., loitering, forbidden articles); approach and contact persons engaging in suspicious or criminal acts
• Ensure subordinates are versed on Membership Rules and Policies; confront violators with warnings and/or exception reports
• Report and call police, lifeguards, or fire department in case of fire or unauthorized persons; ensure all authorized persons are properly recorded on the Beach Registration Log
• Train Beach Service Leads in their duties and responsibilities; oversee training of the Beach Services Crew
• Ensure timely and efficient response to noise complaints within the duty area (beach, pool, etc.); ensure random spot checks for violations of liquor license
• Ensure all beach party set-ups are properly signed for and all guests are properly registered and logged on the Beach Registration Log
• Oversee quarterly inventory of all equipment and supplies for accuracy; properly request needed supplies in a timely manner
• Ensure towel pars and inventories are maintained at all times; request towels as needed during shifts
• Observe and report unusual occurrences and safety hazards (wet floors, fire hazards, leaking pipes, unsafe equipment, etc.); notify proper departments and management via email, work orders, or dispatcher
• Ensure all shifts are properly staffed; determine staffing needs throughout the season and adjust accordingly
• Oversee administrative work and keep department within budget by properly scheduling personnel, conducting reviews, and ordering supplies
• Plan and attend regularly scheduled department meetings
• Perform other duties as assigned

Supervisory responsibilities

Directly supervises all employees in the Beach Services Department. Carries out supervisory responsibilities in accordance with departmental and company policies, procedures, and applicable laws. Responsible for overall direction, coordination, and evaluation of the unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and/or experience

Associate’s degree or higher; or one year related experience and/or training; or an equivalent combination of both education and experience.

Language skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence, Beach Registration Log, Beach Party Reservation Request forms
• Ability to speak English effectively to guests, members, or employees of the organization

Mathematical skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Certificates, licenses, and registrations

Must obtain and maintain a current Driver’s License.

Other skills and abilities

Must be outgoing and have the ability to get along well with all types of individuals and people of all ages.

Physical demands

• Regularly required to stand, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms
• Occasionally required to walk or sit
• Frequently lift and/or move up to 25 pounds
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities: close vision, peripheral vision, and ability to adjust focus

Working conditions

• Constantly works in outside weather conditions; may be exposed to wet and/or humid conditions
• Occasionally works near moving mechanical parts
• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat
• Noise level usually moderate to loud
• Employees must perform all tasks as safely as possible and adhere to applicable safety procedures

Interaction

Daily interaction with guests and members, as well as the following departments: Accounting, Membership, Front Desk, Executive Personnel, Engineering, Purchasing, Catering, Human Resources, Reservations, Group Sales, Housekeeping, Golf, and Massage Therapy.

Schedule

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. Business needs determine the number of hours worked.