BDR Chapman Ford BLVD

Contact Information

Chapman Ford in Northeast Philadelphia, the Number 1 Volume Ford dealer in the Philadelphia Region, is seeking to add to its busy Internet Sales Department. The department is fast-paced and high-volume and requires the same from its team members.

About the Role

This is a fast-paced work environment with caring people and opportunities for advancement. Benefits include health insurance, dental and vision insurance, life, STD, LTD, hospital indemnity, accident, and critical illness insurance, a 401(k) retirement investment plan with company match, accrued paid time off, an employee vehicle purchase program, parts and service discounts, and a professional work environment with job training and advancement opportunities.

Responsibilities

• Contact new and existing customers to discuss requests and current promotions.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store.
• Follow up with customers to ensure satisfaction and produce referrals.
• Make a compelling introduction and be willing to participate in skills and product training.
• Be a multi-tasker and have excellent customer service skills.
• Have a proven track record of meeting and exceeding goals.
• Be proficient with computers, emails, smartphones, and the web.
• Engage in all training directed by the BDC Manager.
• Follow the BDC scripts and guidelines on all inbound and outbound calls.
• Ensure that all calls presented are answered promptly and professionally.
• Acquire a complete knowledge of product information related to the makes and models of the dealership.
• Develop proficiency with all features of the CRM Software and associated products.
• Ensure that all information entered into systems is consistent and accurate.
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures.
• Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls.
• Maintain the essential communication link between the client and the dealership.
• Ensure that all communications to and from the client are passed on effectively and quickly.

Requirements

• Excellent computer skills, including experience with in-house system, email, and Internet products.
• Ability to communicate verbally and especially with written communications.
• Previous sales, automotive, or customer service experience.