BDC Service Representative

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow-up after service completion to ensure customer satisfaction.
• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
• Work closely with service advisors to pass along important customer details.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications

• Excellent communication and customer service skills.
• Professional, well-groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver’s license and clean driving record.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

Requirements

• You must be at least 18 years of age to apply.

Skills

• Excellent communication and customer service skills.
• Professional, well-groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver’s license and clean driving record.

Pay

• Competitive pay

Schedule

• Full Time