BDC Service Representative

About the role

Bob Loquercio Auto Group, an award‑winning, family‑owned automotive organization, is seeking an experienced, motivated, and results‑driven Business Development Center (BDC) Manager. The BDC Manager will lead day‑to‑day operations of the Business Development Center, ensuring every customer interaction reflects the high standards of the group. The role emphasizes building a long‑term career, coaching a team of Business Development Representatives, driving appointment generation, monitoring performance, and implementing processes that maximize lead conversion and customer satisfaction.

Responsibilities

• Lead, coach, and motivate the Business Development Center team to achieve and exceed performance goals.
• Respond promptly, professionally, and courteously to internet leads while ensuring the team follows the same high standards.
• Utilize proven scripts, workflows, and best practices to create a consistent and exceptional customer experience.
• Monitor and ensure all customer inquiries are entered accurately into the dealership CRM.
• Oversee appointment generation while improving appointment show rates and sales conversions.
• Effectively utilize CRM and lead management tools to maximize opportunities.
• Review daily, weekly, and monthly performance metrics and implement strategies for continuous improvement.
• Partner closely with the Sales Management team to ensure a seamless customer experience from initial contact through vehicle delivery.
• Compile reports, monitor team performance, and maintain accurate documentation in a timely manner.
• Lead by example through professionalism, integrity, accountability, and a commitment to customer satisfaction.

Qualifications

• Automotive dealership BDC management experience is required.
• Proven success leading a Business Development Center or Internet Sales Department in a dealership environment.
• Strong understanding of automotive sales processes, CRM systems, and internet lead management.
• Experience coaching, mentoring, and developing high‑performing teams.
• Results‑driven with the ability to improve lead conversion, appointment‑setting, and customer retention.
• Excellent leadership, communication, organizational, and time‑management skills.
• Experience working in a disciplined, process‑oriented, and performance‑driven dealership environment.
• Knowledge of social media, digital marketing, and online customer engagement is a plus.
• Self‑motivated, dependable, and looking to build a long‑term career with an organization that promotes from within.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Paid Training and Professional Development
• Career Advancement Opportunities
• Work‑Life Balance
• Family‑Owned Organization Focused on Long‑Term Employee Success