BDC MANAGER

About the role

The BDC (Business Development Center) Manager is a key position within our fast-paced automotive group. This role is not available remotely.

Responsibilities

• Leading a team of BDC representatives with clarity, urgency, and accountability.
• Driving appointment set rates across sales and service through disciplined phone, text, and email follow-up.
• Holding daily phone power hours and tracking outbound/inbound performance metrics.
• Training and coaching sales reps on phone handling, objection handling, and customer experience.
• Working closely with the sales managers and internet departments to coordinate appointment handoffs and improve show rates.
• Maintaining CRM accountability—ensuring follow-up tasks are completed with zero drop-off.
• Jumping on the phone when necessary to handle high-value customers, heated scenarios, or close tough appointments.

Qualifications

• Proven BDC experience in the automotive industry—2+ years minimum.
• A passion for winning—mediocrity isn’t in your vocabulary.
• Exceptional phone presence—able to control the call, build rapport, and ask for the appointment.
• Light-to-moderate negotiation skills—able to confidently talk pricing when needed to secure commitment.
• CRM fluency (VinSolutions, Elead, DealerSocket, or similar) and a love for data and accountability.
• Comfort with high outbound volume and a fast-paced, high-pressure environment.
• Strong leadership instincts—you don’t wait for someone to tell you what to fix. You spot it and solve it.

Benefits

• Competitive compensation in a highly productive shop
• Medical Insurance offering
• 100% benefits Employer Paid Life Insurance
• Vision Insurance & Dental Insurance
• Voluntary Supplemental Life Insurance, Hospital Indemnity, Accident, & Critical Illness Plans
• 01(k) with Employer Match
• Paid time off
• EAP Plan
• Employee Discounts & Referral Program
• Employee vehicle purchase plans

Company Information

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.