BDC/Internet Manager

Responsibilities

• Providing excellent customer service to internal and external customers
• Promote an understanding of and strong commitment to client satisfaction & the Mossy team
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads to make an appointment with sales department
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Maintain comprehensive and up to date knowledge of products and services offered

Qualifications

• At least one previous role based in strong customer service experience
• People skills that contribute to effective communication
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Accepts constructive criticism with motivation towards improvement in job performance
• Professional appearance & punctual
• High school graduate or equivalent

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit