BDC Agent - Automotive

Key Responsibilities

• Handle all incoming leads (internet, phone, text)
• Respond quickly and professionally using VinSolutions
• Set and confirm appointments for the sales team
• Follow up with: Internet leads, Missed opportunities, Previous customers
• Maintain consistent communication with Sales Managers
• Ensure all appointments are properly confirmed (no guessing)
• Log all activity in CRM accurately
• Daily Expectations: High volume of outbound calls and follow-ups, Fast response time on all new leads, Strong communication and persistence, Proper tracking of all customer interactions

Requirements

• Previous BDC or call center experience preferred
• Strong communication skills (phone, text, email)
• Able to handle objections and stay persistent
• Organized and detail-oriented
• Comfortable working in a fast-paced environment

Benefits

• Health insurance
• Employee assistance program
• Paid training
• Professional development assistance
• Referral program

What We Expect

• No missed or ignored leads
• Accurate appointment setting (no false confirmations)
• Strong follow-up process
• Daily accountability and performance tracking

Compensation

• Base hourly pay + performance bonuses
• Bonus based on: Appointments set, Appointments shown, Deals closed