BDC Agent

Key Responsibilities

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency
• Provide exceptional customer service to guests across multiple dealership locations
• Schedule service appointments and confirm details accurately
• Engage customers to promote dealership services and programs
• Maintain detailed records and update customer information in CRM systems
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup

Qualifications

• Previous experience in customer service, hospitality, or call center roles preferred
• Excellent verbal and written communication skills
• Ability to connect with customers over the phone and through electronic communication
• Comfortable using computer systems, including Microsoft Office applications
• Calm under pressure with strong multitasking abilities
• Goal-oriented and motivated by achieving performance targets
• Professional demeanor and positive attitude

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

About the Role

The Tom Wood Lexus is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across multiple dealership locations.

Benefits

• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Pay

Details not specified

Schedule

Details not specified

Employment Requirements

• All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening.
• Tom Wood Group is an Equal Opportunity Employer.