BDC Agent

About the role

We are seeking a highly driven, performance-focused BDC Agent who thrives in a fast-paced call center environment and is motivated by measurable results. This role is critical to driving dealership traffic by efficiently converting leads into scheduled appointments while delivering a professional and positive customer experience.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, texts, and internet leads with speed and accuracy
• Engage customers to identify needs, overcome objections, and drive appointment setting with our sales team
• Consistently meet or exceed daily call, contact, and appointment-set benchmarks
• Create urgency and motivation for customers to visit the dealership and speak with a salesperson
• Accurately document all customer interactions and outcomes in the CRM
• Collaborate with sales teams to ensure strong appointment show rates and smooth transitions
• Maintain compliance with scripting, follow-up cadence, and call quality standards
• Achieve individual and team KPIs, including call volume, contact rate, appointment-set rate, and show rate
• Demonstrate efficient time management and productivity throughout scheduled shifts
• Adapt quickly to coaching and performance feedback to improve results
• Maintain a professional, customer-focused approach while driving sales outcomes
• Results-oriented with a strong sales and performance mindset
• Comfortable working in a metrics-driven call center environment
• Excellent verbal communication and persuasion skills
• Highly organized, dependable, and goal-motivated

Requirements

• Automotive BDC or call center experience preferred, but not required
• Performance-based compensation with incentive opportunities
• Clear expectations, coaching, and growth pathways
• Collaborative, high-energy team environment
• A role where your productivity directly impacts dealership success

Qualifications

If you’re motivated by performance, thrive on accountability, and take pride in delivering a strong first impression that drives results, we want to hear from you.

Benefits

If you're interested in joining our collaborative, high-energy team environment where your productivity directly impacts dealership success, apply now and help drive our dealership's growth.

Pay

Performance-based compensation with incentive opportunities.

Schedule

Clear expectations, coaching, and growth pathways.