BDC Administrator

About the role

Lithia Nissan of Clovis is seeking an experienced BDC Administrator to join their high-performing team. Ideal candidates should have a proven background in automotive Business Development Centers (BDC), strong customer service skills, and a positive attitude.

Responsibilities

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for our dealership.
• Follow up with leads using phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Work closely with the sales team to maximize appointment show rates.
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional and friendly customer experience with every interaction.

Requirements

• Previous automotive BDC experience is required.
• Strong communication and customer service skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Experience using dealership CRM systems.
• Excellent organizational and time management skills.
• Positive attitude, dependable work ethic, and team-first mindset.
• Basic computer proficiency and strong attention to detail.

Qualifications

• High School graduate or equivalent, 18 years or older required.

Skills

• Customer service skills.
• CRM system experience.
• Time management skills.
• Computer proficiency.

Benefits

• The Best-in-class Industry Benefits.
• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.

Pay

The Hourly Pay for this position is $17.00, with bonus opportunities based on Individual Appointments Shown/Sold. Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Schedule

Flexible scheduling based on dealership needs. Weekend availability required.