BDC Administrator

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator.
• Create a database for continual follow-up and retention using gathered accurate customer information.
• Maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within the internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns, and send major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads, and service and parts customers.

Qualifications

• High School graduate or equivalent, 18 years or older required.

Benefits

• Best In Class Industry Benefits
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs