Battle Officer I - GCC

About Agile Defense

Average 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Army’s CONUS and OCONUS Theaters.

Responsibilities

• Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events.
• Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events.
• Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood.
• Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network.
• Ensure accurate reporting to GCC senior leaders and higher headquarters.
• Ensure prompt incident response and conformance to organizational processes and service level targets (SLT).
• Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available.
• Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response.
• Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater.
• Act as the senior contract team member after core duty hours and make decisions on behalf of senior leadership in their absence.
• Must be available for shift work to include weekends and holidays.

Requirements

• Active in scope Secret Clearance.
• Strong verbal and written communication skills.
• Excellent people and phone skills.
• Ability to prioritize and multi-task.
• Experience with Microsoft Office products.
• Willingness to work flexible schedule (rotating shift work).
• Positive, focused, and engaging team player is a must.
• Highly organized and adaptive to change.
• Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions.
• Ability to interact professionally with all levels of Army customers/organizations (verbal and written).

Qualifications

• One year with Associate's degree or 2 years High School diploma.

Skills

• Comptia A+
• Network+
• Security+

Benefits

Working conditions are normal for an office environment. Fast paced, deadline-oriented environment. May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

Pay

N/A

Schedule

N/A

Our Core Values

• Happy - Be Infectious.
• Helpful - Be Supportive.
• Honest - Be Trustworthy.
• Humble - Be Grounded.
• Hungry - Be Eager.
• Hustle - Be Driven.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.