Battery Field Technician

About the role

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER®, improve reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure, and more develop resilience in their power systems while making the energy transition with less risk.

The Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. The role reports to the Regional Service Manager and does not have any direct reports.

Responsibilities

• Reliable attendance and punctuality.
• Work safely, follow all safety regulations, including site-specific safety regulations established by customers.
• Perform routine preventative maintenance.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal, or repairs (some overnight travel will be required).
• Comply with company policies and procedures, including warranty, safety, environmental, OSHA, DOT, and Hazmat.
• Build strong relationships with customers.
• Take ownership of all company assets, including vehicles, inventory, tools, and equipment.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner while applying great customer service.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A scorecard reflecting performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises a high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance measurements as determined by the direct supervisor.

Requirements

• High School or GED required.
• Certification from a technical school focused on electrical, mechanical repair, or battery maintenance preferred.
• Associate degree from an approved two-year college or university, preferred, or equivalent experience.
• Must be able to pass a background check and drug screen.
• Possess a valid driver’s license; CDL a plus but not required.
• May be required to pass additional requirements under the Department of Transportation (DOT).
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem-solving, and analytical skills.
• Ability to organize work independently with limited supervision.
• Ability to work with individuals from diverse backgrounds and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) and listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in a material handling environment is preferred but not required.
• Willingness to work occasional overtime.
• Travel daily; some overnight travel required. Concentric technicians may need to travel out of state to perform work.

DOT Requirements

• Drivers must be at least 18 years old to drive "Intrastate".
• Drivers must be at least 21 years old to drive "Interstate".
• Drivers must have a valid driver’s license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain one per DOT/FMCA guidelines during the hiring process.
• Drivers must continue to maintain their active medical card status throughout their employment.
• Drivers must follow the DOT's Hours of Service (HOS) regulations.
• Drivers must be able to obtain a CDL to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

Benefits

• Competitive pay – plus incentive opportunities and overtime potential for hourly employees.
• Three medical plan options with employer premium contribution starting on day one.
• Employee-paid dental and vision insurance starting on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage starting on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time employees receive a total of 128 hours of Paid Time Off (PTO) annually.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – learn from industry experts.
• Advancement opportunities.

The benefits listed are subject to change at any time. In case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle, or feel, and talk or hear.
• Frequently required to walk and reach with hands and arms.
• Occasionally required to stand, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Must maintain a high level of self-awareness about surroundings due to conditions existing in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side.
• Exposure to live electrical components is common in many of these work environments.
• The noise level in the work environment is moderate.

Pay

$29 to $36 per hour.