Bath Warranty Technician

Responsibilities

• Carry out warranty work on bath and shower systems
• Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs
• Support market production needs to assist in completing active installations as needed
• Troubleshoot issues and provide solutions and effect repairs
• Manually carry out repairs with the use of hand and power tools
• Manually carry out installations with the use of hand and power tools
• Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
• Fill out work orders
• Collect payments
• Maintain company vehicle, ensure regular and timely maintenance
• Deliver the highest level of excellence in customer service
• Maintain regular contact with Warranty Coordinator after each scheduled job

Schedule

Monday to Friday; weekends as needed.

Pay

Hourly rate of $25 an hour plus the potential of a monthly incentive.

Requirements

• At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations
• Hands-on repair work required; install experience and/or plumbing experience is a plus
• Must follow safety protocols
• Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
• Long periods driving a vehicle
• Climbing 6ft ladder
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance