Bath Warranty Technician

Job Responsibilities

• Carry out warranty work on bath and shower systems.
• Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs.
• Support market production needs to assist in completing active installations as needed.
• Troubleshoot issues and provide solutions, effect repairs.
• Manually carry out repairs with the use of hand and power tools.
• Manually carry out installations with the use of hand and power tools.
• Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs.
• Fill out work orders.
• Collect payments.
• Maintain company vehicle, ensure regular and timely maintenance.
• Deliver the highest level of excellence in customer service.
• Maintain regular contact with Warranty Coordinator after each scheduled job.

Requirements

• At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations.
• Hands-on repair work required, install experience, plumbing experience is a plus.
• Must follow safety protocols.
• Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
• Long periods driving a vehicle.
• Climbing 6ft ladder.
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance