BASE Action Coordinator

About the Role

The BASE Action Coordinator plays an important role in creating a welcoming, safe, and engaging experience at the BASE Community Center. This position supports daily operations, assists members and visitors with programs and resources, and helps ensure the facility runs smoothly while fostering a positive environment centered on fitness, recreation, and community connection. The ideal candidate is passionate about health and wellness, communicates effectively with people of all ages, and enjoys helping community members find opportunities to stay active and engaged.

The Action Coordinator completes daily operational checklists, supports scheduled programs and activities, and works closely with the BASE Front Desk Manager and Operations Manager to maintain high standards of service and safety throughout the facility.

Responsibilities

• Provide excellent member service.
• Assist with selling BASE annual, seasonal, and day passes.
• Establish and maintain good relationships with volunteers, staff, passholders, and program participants.
• Stay up to date on community-wide events, happenings, programs, and services.
• Serve as a community navigator.
• Address member concerns immediately, elevating any critical concerns to the appropriate leader.
• Support Program Manager and Program Coordinator.
• Identify patrons in need and refer them to the necessary behavioral health resources, programs, and services.
• Serve as a mentor and leader to young children and teenagers.
• Assist with all cleaning duties of the BASE building and offer additional support to custodial staff.
• Assist with the climbing wall.
• Perform other duties as assigned.

Essential Functions

• Assist members with the development of their experiences and engagement.
• Create a warm and welcoming environment for the Big Sky Community.
• Spend 90% of the time at the member service desk and in wellness areas.
• Follow policies, processes, and best practices.
• Complete daily checklists and cleaning checklists.
• Become well-versed in the membership and program software.
• Complete incident reports as needed; submit to the appropriate manager.
• Assume other duties deemed necessary by the BASE Front Desk Manager.

Requirements

• Customer service experience preferred.
• Computer proficiency including email communication, Microsoft Word, Excel, digital photo downloading and sharing, database management, and ability to learn other software as needed.
• Strong communication and organizational skills.
• Climbing experience preferred but not required.
• Ability to work independently with limited supervision in a field and office environment.
• Excellent interpersonal and customer service skills.
• Ability to work with a team and effectively with people of diverse interests and personalities.
• Valid driver’s license and good/clean driving record.
• Ability to keep neat and accurate records and reports with great attention to detail.
• Must pass a background check.

Physical Requirements

• Must be able to work indoors and outdoors in variable weather conditions and extreme temperatures.
• Must be able to work in a moderately noisy environment.
• Must be able to listen, hear, and talk in the English language.
• This position is very active and requires employees to frequently stand, walk, or run during the workday or for long periods of time.
• Occasionally required to climb or balance.
• Must be able to frequently lift a minimum of 50 pounds without assistance and occasionally lift up to 100 pounds with the assistance of another team member or mechanical assistance (such as a hand cart).

Schedule

Flexible with scheduling and available to work operational hours of BASE, which may include days, evenings, and weekends.