Bartender/Server

About the role

Oxbow Bar & Grill Bartender/Server will be responsible for ensuring exceptional service to all guests that are consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. Oxbow Bar & Grill Bartenders will also be responsible for making alcoholic and non-alcoholic beverages by the recipe and delivering high quality food and drinks in a clean and friendly environment.

Responsibilities

• General knowledge of cocktail crafting and mixology fundamentals
• Curate guests’ bar experience by making recommendations
• Knowledge of all beverages to include liquors, wines, and beers
• Serve guests in an efficient courteous manner following the proper steps of service
• Knowledge of proper cocktail making, as trained by Oxbow Bar & Grill
• Have necessary tools to run the shift such as pen, corkscrew, bar tools, etc.
• Ability to pair wines with meals
• Understand that the bar serves full food & drink menu and must be prepared to serve full coursed and/or shared meals to guests
• Light food running when applicable, ability to carry plates that may be warm or hot
• Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
• Collect and process payment for food and beverages served
• Follow standard TIPS practices to ensure safe and responsible serving of alcohol
• Able to handle station, or when situations arise, able to let manager/supervisor know ahead of time of any issues that may affect the guest experience
• Follow appropriate cash handling procedures as established by Accounting, and must be able to explain shortages and overages
• Maintain a clean and orderly bar area
• Clean glasses, utensils, coolers, and bar equipment
• Perform other duties as management requests to service our guests.

Qualifications

• High school diploma or higher
• Previous hospitality experience required
• Minimum 2-year bartending experience in high volume bar or restaurant preferable in the Southwest, Florida area
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to lift 20 pounds or more
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Able to work effectively in stressful, high pressure situations
• Able to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits: Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits: All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Notice

The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be always aware that it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Equal Opportunity Employer

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.