Bartender-Outlet 101

About the Company

Sonesta International Hotels is the 8th largest hotel company in the U.S. and growing fast. With a uniquely diverse portfolio of owned, managed, and franchised properties, Sonesta offers full-service and focused hotels in major cities across 1000+ properties in eight countries. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

About the Role

Take orders, prepare, and serve alcoholic and non-alcoholic beverages and light meals to guests courteously and efficiently according to hotel standards. Maintain stock, supplies, and cleanliness of the outlet and equipment.

Responsibilities

• Master all menu items, liquor brands, beer, non-alcoholic selections, and respective prices.
• Know the characteristics and descriptions of every wine, champagne, and major wines on the list.
• Understand designated glassware, ingredients, preparation methods, and garnishes for each drink.
• Know table/seat/station numbers, room capacity, and hours of operation for the bar.
• Maintain knowledge of correct equipment use and maintenance.
• Obtain and secure assigned bank, ensuring accuracy of contracted monies.
• Complete opening side duties, including checking quality and quantity of bar stock and supplies.
• Requisition necessary supplies and transport them from storeroom to bar.
• Stock ice, bottles, garnishes, glassware, and paper supplies.
• Prepare mixes and check the condition of tools like blenders and shakers.
• Monitor temperature of refrigeration units and glass wash machine.
• Inspect cleanliness and condition of bar, guest, and service areas; rectify deficiencies.
• Greet guests, take orders (food and beverage), and use suggestive/upselling techniques.
• Call orders into Room Service and ensure accurate entry into the P.O.S. system.
• Prepare and serve drink orders according to outlet recipes.
• Open and serve wine/champagne bottles.
• Anticipate guests’ needs, respond promptly, and maintain positive guest relations.
• Handle guest complaints following six-step procedures to ensure satisfaction.
• Answer outlet telephone within 3 rings using correct greeting and etiquette.
• Be familiar with all hotel services, features, and local attractions to respond to guest inquiries.

Pay

Pay range: $20.70 - $23.00 per hour, plus tips. Base pay may vary depending on job-related knowledge, skills, and experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Hospital Indemnity, Critical Illness, and Accident Insurance
• Various Employee Perks and Discounts