Bartender - MH - HOB Cleveland

About the role

A Music Hall Bartender at Live Nation Entertainment is responsible for serving guests food and beverage within a high volume, fast-paced, and often loud music hall environment. Key duties include maintaining line of sight/atmosphere control, following safety and sanitation standards, assisting other employees, prioritizing and organizing drink orders, preparing beverages according to standard recipes, and ensuring responsible alcohol service.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Interact with guests in a natural, friendly demeanor
• Suggestively sell menu items to guests
• Take and deliver food and beverage orders promptly
• Prioritize and organize drink orders
• Consistently prepare beverages according to standard recipes and venue specifications, abide by all control systems utilizing liquid measuring tools for consistency
• Record any equipment failure and/or safety hazards in bar log
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Prepare guest checks (on point of sales terminal) and process payment according to HOB policy
• Maintain bartender bank
• Perform cash pull / check out procedures

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• High School diploma or equivalent
• Responsible Alcohol Awareness Training Certification or Equivalent
• Cash handling
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• Physically able to pass a pour test and a mixology drill (timed)
• Ability to deal with intoxicated guests in a positive and safety minded manner

Skills

• Attention to detail
• Positive attitude
• Teamwork
• Physical stamina and endurance
• Knowledge of House of Blues safety and sanitation standards
• Customer service skills
• Ability to prioritize tasks and manage multiple responsibilities
• Basic knowledge of bar operations and beverage preparation
• Ability to handle cash and credit card transactions
• Ability to work in a fast-paced, high-volume environment
• Ability to recognize valid IDs
• Ability to deal with intoxicated guests in a safe and professional manner

Benefits

• Flexible schedule including nights and weekends
• Discounted parking available daily
• Opportunities for professional and personal growth
• Comprehensive benefits package

Pay

Hourly plus tips

Schedule

Flexible, nights and weekends