Bartender, Casual

About the role

Responsible for preparing and serving beverages to customers' orders to create classic and innovative drinks in accordance with customers' needs and expectations.

Responsibilities

• Maintains positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.
• Serve snacks and food as ordered.
• Checks identification of the guest to make sure they meet age requirements for purchase of alcohol products.
• Mixes drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Arranges bottles and glasses to make attractive displays.
• Assess customers' needs and preferences and provides recommendations.
• Sells or influences others for up selling and suggestive selling.
• Provide guidance to guests on resort activities, dining options and general resort and community information.
• Determines when a customer has had too much alcohol and if required refusing any further serving on a polite and respectful manner.
• Safely and effectively handle and move objects, such as glasses and bottles.
• Washes glassware and utensils after each use.
• Maintains a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc., as required.
• Properly cleans and sets meeting rooms and banquet functions.
• Maintains liquor and supply inventory; prepares inventory or purchase requisitions as needed to replenish supplies; ensures that the bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
• Collects payment for drinks served and balances all receipts; follows all cash handling procedures as per department standard.
• Complies with all food and beverage regulations.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge and/or skill required.
• Education and Experience: High School Diploma/GED; AND two (2) years of bartending experience; OR an equivalent combination of education, training and experience.
• Required Knowledge And Skills:
• Knowledge of: Food and beverage products, menus and promotions.
• Policies and procedures of the department.
• Basic mathematics and bookkeeping.
• Use of specified computer applications related to food and beverage operations.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techiques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
• Skills in:
• Focusing on quests and provision of quality customer service.
• Use of Point of sale (POS) terminals and stock & inventory management software.
• Mixing and serving beverages in accordance with customer requests.
• Communicating effectively in oral and written forms.
• Cash management and accountability.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

Physical/Mental Requirements

• This position requires the ability to stand and walk for the duration of the work shift.
• The associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
• The associate frequently is required to reach with hands and arms.
• The associate must frequently lift and/or move up to 20 pounds and move up to 40 pounds with assistance.

Benefits

Paid time off for full-time, permanent employees.
Employer-sponsored health plans.
401k match.
Complimentary golf for employees and immediate family members.