Barista Full Time

PJ’s Coffee was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry. The company was purchased in 2008 by New Orleans natives and brothers Paul, Steven, and Scott Ballard. PJ’s Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ’s Original Cold Brew™ Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic. Bags of whole bean coffee and single-serve cups are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJ’s Coffee continues to grow in the U.S. and abroad.

About the role

The barista is responsible for being the master craftsman of all beverage and food items offered by PJ’s Coffee. They are responsible for developing a positive environment for both customers and fellow staff members, all while providing consistently fast, efficient, and friendly service. The barista must uphold the reputation and integrity of the PJ’s brand and the specific store in which they are employed. This role requires impeccable customer service, product knowledge, and a commitment to PJ’s core values. Baristas are expected to grow within the company and move into larger roles.

Responsibilities

• Present a positive image of PJ’s to customers and coworkers.
• Proactively suggest new beverages, drink enhancements, snacks, and pastries to improve customer experience and knowledge.
• Prepare all beverages and food to meet PJ’s Coffee specifications and customer satisfaction.
• Ensure excellent customer service through staff operations and physical upkeep of the store.
• Follow cash handling procedures accurately.
• Maintain the interior and exterior of the store to meet sanitary, safety, and aesthetic requirements using daily shift checklists and par levels.
• Alert management to operational needs, equipment failure, and necessary improvements.
• Enforce and abide by company policies, procedures, and safety rules.
• Attend training sessions to increase coffee knowledge and work skills, and apply that knowledge to operations.

Qualifications

• Barista experience is welcome but not required—training will be provided.
• Outgoing and engaging personality.
• Exceptional communication and relationship-building skills.
• Ability to multi-task and work in a fast-paced, team environment.
• Proficiency in communicating through email, phone, project management software, and conference calls (if necessary).

Benefits

• Employee discounts (retail and shift discounts).
• Flexible schedule.
• Free food and snacks.
• Ongoing management and leadership training opportunities.
• Prize opportunities through national contests.
• Local, regional, and national awards and recognition.