Barista Counter Server

Service Responsibilities

• Present a positive image of PJ's customers and coworkers.
• Be affable and accommodating when serving customers and offer excellent customer service.
• Be aware of PJ's service objectives and work to fulfill those.
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store.
• Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs.

Product Knowledge And Quality

• Accurately prepare and serve PJ's beverages and food products.
• Command an understanding of our products and use this knowledge to answer customers' questions and to educate the customer about our products.
• Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to counter serving operations.
• Assist on-the-job training of new employees.
• Assist retail customers by offering information and suggestions as well as help in selecting purchases.

Maintenance Of Store Accounting

• Follow cash handling procedures accurately.
• Check in delivered goods, attending to paperwork accurately.
• When necessary, provide assistance to person preparing the deposit.

Presentation Of The Store

• Brew beverages to ensure that customers always receive fresh products, quickly served.
• Replenish the pastry case in an attractive manner and store all backstock of food to ensure freshness.
• Throughout a shift, be aware of on-hand levels of pastry, coffee, tea and needs such as – keeping condiment stand stocked, bussing tables, and general cleanliness of the store.
• Maintain a clean counter area for sanitary and safety reasons and to present a pleasing work area to customers.
• Ensure that the store indoor and outdoor seating areas, counter and condiment areas, rest rooms, sidewalks and parking areas are clean and presentable.
• Execute the indoor and outdoor cleaning responsibilities as assigned by a store or assistant manager.
• Ensure the quality of the brewed beverages by regularly cleaning brewing equipment.
• Bus and wipe tables in the seating areas and wash dishes.
• Restock all food products, serving supplies, condiments and paper products.
• Follow proper opening, closing and shift-change procedures.

Ideas And Information Responsibilities

• Alert management to operational needs, equipment failure, and necessary improvements that are needed.
• Be informed of store issues and command an understanding of the services offered by the company.
• Assist in the organization and physical improvement of the store.
• Enforce and abide by company policies, procedures and safety rules.
• Read the Communication Book at the beginning of each shift.