Barista

About the role

The Barista II plays a crucial role in delivering an exceptional customer experience by expertly preparing and serving high-quality coffee and other beverages. This position requires a deep understanding of coffee brewing techniques, equipment operation, and customer service excellence to ensure each guest receives a personalized and satisfying experience.

The Barista II will also contribute to maintaining a clean, organized, and welcoming environment that reflects the brand’s standards. Additionally, this role involves mentoring and supporting junior baristas to foster a collaborative and efficient team. Ultimately, the Barista II helps drive customer loyalty and repeat business through consistent product quality and outstanding service.

Responsibilities

• Prepare and serve a variety of coffee and espresso beverages according to company recipes and quality standards.
• Operate and maintain coffee brewing equipment, ensuring cleanliness and proper functioning at all times.
• Engage with customers in a friendly and professional manner, taking orders accurately and providing product recommendations.
• Aid in training and mentoring new baristas to uphold service and preparation standards.
• Manage inventory levels by restocking supplies and reporting shortages to management.
• Maintain cleanliness and organization of the work area, including adhering to health and safety regulations.
• Handle cash and electronic transactions accurately and efficiently.
• Collaborate with team members to ensure smooth daily operations and resolve any customer concerns promptly.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience working as a barista or in a similar customer-facing role.
• Basic knowledge of coffee brewing techniques and equipment operation.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including early mornings, weekends, and holidays.

Preferred Qualifications

• Certification in coffee preparation or barista training from a recognized institution.
• Experience working in a fast-paced retail or food service environment.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Demonstrated ability to train and mentor junior staff.
• Knowledge of health and safety standards related to food and beverage service.