Barista

Benefits

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

Qualifications

• 6 months guest service experience
• Ability to effectively communicate
• Basic math skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Passion for providing extraordinary service
• Ability to work effectively within a team
• Excellent written communication skills
• Ability to obtain a Food Handlers Permit
• NRWC pre-employment testing
• Ability to obtain a Class II gaming license
• 1 year guest service experience in the Hospitality Industry (preferred)
• 3 months experience with a P.O.S. (Point of Sale) System (preferred)
• 6-months Barista experience (preferred)

Essential Functions

• Greet incoming and departing Guests warmly with a genuine smile and eye contact
• Accurately Input all orders into the POS System
• Answering guests’ questions about products and services and providing recommendations based on guests needs
• Process guest orders, ensuring accuracy and efficiency
• Collaborate with team members to ensure smooth and efficient operations
• If applicable delivers food orders promptly
• Provide excellent guest service, resolving any customer complaints or concerns in a professional manner
• Prepare and serve a variety of coffees and beverages according to the Nisqually Grounds recipes and standards
• Aid in food preparation, including to but no limited to heating and serving pre-made food items
• Ensure strict food storage procedures are followed to prevent spoilage and contamination
• Ensure that all products utilized in the FOH are labeled with appropriate dates and pricing
• Answer incoming calls and provide appropriate service
• Protect establishment and patrons by adhering to all sanitation and safety control policies
• Maintain a clean area
• Stock grab and go display cases utilizing FIFO (First in- First out)
• Clean tables after guests have left
• Accurately reconcile cash drawers
• Perform other duties as assigned