Barista

Guest Experience & Service Excellence

• Greet guests in a polite and professional manner in accordance with Aperture Hotels standards.
• Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests.
• Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing.
• Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items.
• Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.

Beverage Preparation & Food Support

• Prepare and assist with the presentation of beverages and food items as required.
• Assist with side work duties and preparation tasks to support daily service flow.

Retail & Merchandising Support

• Assist in the presentation, merchandising, and sale of retail items.
• Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines.
• Assume accountability for assigned retail products and ensure displays remain clean and organized.

Cash Handling & Point of Sale Operations

• Accurately record guest orders and process transactions using the Toast POS system.
• Collect payment via cash, credit card, or room charge in accordance with cashiering procedures.
• Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance.
• Maintain responsibility for assigned bank and follow all cash handling policies.

Operational Standards & Team Collaboration

• Maintain cleanliness and sanitary conditions in all service, retail, and public areas.
• Notify leadership promptly of operational issues, guest concerns, or unusual matters.
• Promote teamwork and maintain positive working relationships with peers and management.
• Attend required meetings and training sessions; remain current on hotel information and updates.
• Follow all safety regulations, emergency procedures, and Aperture Hotels policies and standards.
• Comply with uniform, grooming, and professional appearance guidelines.

Qualifications

• Previous customer service and/or retail experience; Barista experience preferred.
• Excellent guest service, communication, and interpersonal skills.
• Basic computer and point-of-sale proficiency.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• High School Diploma or equivalent.