Barista

Responsibilities

• Prepare and serve high quality coffee, espresso-based beverages, teas, and specialty drinks according to established recipes and presentation standards.
• Greet guests promptly and provide friendly, personalized service throughout the guest experience.
• PRACTICE suggestive selling techniques for beverages, pastries, snacks, and marketplace items.
• CORRECTLY enter guest orders into the point-of-sale system, including proper payment handling procedures for cash, room charges, and credit cards.
• Maintain cleanliness and organization of coffee machines, counters, service areas, marketplace displays, and storage areas throughout the shift.
• Stock and replenish coffee beans, syrups, milk, cups, lids, grab-and-go items, and other supplies as needed.
• MONITOR inventory levels and NOTIFY management of low stock or out-of-stock items.
• Ensure marketplace offerings are properly stocked, rotated, labeled, and presented according to hotel standards.
• FOLLOW all Hotel food safety, sanitation, and health department standards when preparing and handling food and beverages.
• COMPLETE opening and closing side duties, including cleaning equipment, restocking supplies, and securing work areas.
• MaintAIN cleanliness of china, glassware, utensils, and service equipment during service periods.
• ADEHERE to all Hotel and Food & Beverage department safety standards and procedures.
• PROPERLY handle all chemicals and cleaning products, especially in food preparation and service areas.
• Maintain professional appearance and grooming standards in accordance with Hotel policies.
• ANTICIPATE guest needs and RESOLVE guest concerns professionally and promptly.
• SEEK management assistance when necessary.
• INFORM the manager or supervisor of any guest concerns, product shortages, equipment issues, or operational challenges.
• REPORT any injury, accident, or unsafe condition immediately to management.
• OTHER duties as assigned, which may include ASSISTING in other Food & Beverage outlets or Hotel departments as needed.

Qualifications

• Previous barista, coffee shop, marketplace, or food & beverage experience preferred.
• Experience with computerized point-of-sale systems and cash handling.
• Knowledge of espresso machines, coffee preparation, and beverage presentation preferred.
• Ability to follow Hotel food and beverage policies regarding sanitation, food handling, storage, and side work.
• Willingness to interact with guests in a friendly, welcoming, and professional manner throughout the shift.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Willingness to assist in all areas of the Food & Beverage department.
• PHYSICAL ability to perform the functions of the position.