Barista, 5:30 AM Shift

About the role

This position embodies the culture, values, and mission of the company by delivering legendary customer service, maintaining operational excellence, and fostering a positive team environment. The role focuses on creating the "Third Place" experience for every customer while ensuring quality, safety, and consistency across all products and interactions.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues
• Communicates information to the manager so the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful, encouraging coaching as needed
• Contributes to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude, connecting with the customer, and discovering and responding to customer needs
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Maintains a clean and organized workspace so that partners can locate resources and product as needed
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety, and sanitation guidelines for all products

Requirements

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of the company
• Maintains regular and consistent attendance and punctuality

Company Culture

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we create change through training, recruiting, and promoting diverse talent to strengthen our culture.