Bariatric Resource Coordinator

Essential Duties And Responsibilities

• Maintains referrals from physicians and completes the Online Information Seminar and Insurance verification process in the Bariatric program’s patient tracking software system.
• Schedules consults with patients who have completed the Online Information Seminar and have insurance coverage, and tracks them in the Bariatric program’s patient tracking software system.
• Compiles initial packet of information on the Bariatric weight loss program.
• Reviews with the patient the 3-to-6-month Bariatric program participation contract and program policies concerning Smoking, Alcohol Use, and No-show/dismissal policies, and uploads signed policies and participation contract into the Practice’s EMR.
• Reviews with the patient the Pathway checklist that they have customized with patient’s insurance requirements for number of nutrition education sessions, and sends the required referral to the provider chosen by the patient.
• Aids the patient in scheduling the initial nutrition session.
• Tracks receipt of nutrition education session notes and places them in the Practice’s EMR and in the Bariatric program’s patient tracking software system.
• Discusses with the surgeon any additional testing and clearances required, and sends referrals and/or clearance forms to the appropriate providers.
• Tracks receipt of results and clearances in the Practice’s EMR and in the Bariatric program’s patient tracking software system.
• Provides instructions on the timeline to complete the required testing and clearances, answers general questions about these tests, informs the patient of the required support group meetings, and tracks attendance in the Practice EMR and in the Bariatric program’s patient tracking software system.
• Assists at support groups when necessary.
• Understands the MBSAQIP Standards for Accreditation as it applies to the patient Pathway, ensures the patient is scheduled for all items necessary to meet the MBSAQIP Standards for Accreditation, updates the patient and Bariatric team of completion of items before surgery is scheduled, and ensures the patient is updated on progress through the steps of the program.
• Sends reminders as needed to keep the patient compliant with the program pathway and insurance requirements.
• Schedules all pre-op classes, providers visits, and PSAT.
• Schedules all post-op follow-up appointments, including 1 and 3 month nutrition follow-up appointments, and makes sure the MBSAQIP time periods for follow-up are satisfied for Accreditation compliance.
• Celebrates the Bariatric team of any non-compliance or policy adherence issues by patients.
• Coordinates OR time/date with equipment rep, if needed.
• Represents CRH and supports the ideals and principles of their department, the Practice, the Hospital, and the Center.
• Demonstrates flexibility of schedule to accommodate patient care and professional development.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalates issues as needed