Bariatric Clinical Coordinator

Job Overview

This position is a multi-functional role that serves as a main point person for the bariatric patient in the office setting. The role involves providing comprehensive bariatric services, building lasting relationships with patients, and serving as an advocate for successful outcomes.

Location and Schedule

Location: 3219 Clifton ave
Schedule: Full time day shift

Incentives & Benefits

• Competitive shift differentials
• Opportunities for professional growth
• A comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement
• PRN positions not eligible for TriHealth benefits

Minimum Job Requirements

• High School Degree or GED
• Licensed Practical Nurse
• 2-3 years nursing experience

Job Responsibilities

• Greets patients and presents, reviews, and answers all questions during the initial overview of the program and the program binder including all pre-surgical requirements after determining the length of the program based on the patient's insurance, as well as scheduling patients program appointments including class and Behavioral Health at the initial consult.
• Facilitates and provides education for the pre-surgery bariatric patient class, triages all patient needs, requests, and questions for pre-surgical, acute post-surgical, and the long-term post-surgical patient, provides chart review and pre-op clearance coordination.
• Carefully coordinates the care of the high-risk bariatric surgery patient for full optimization in preparation for surgery and places post-operative follow-up calls.
• Answers the designated bariatric telephone line, as well as the main line when appropriate. Triage phone calls, answer basic questions about the bariatric program, maintain and assemble seminar binders and patient charts/documents.
• Maintains the patient spreadsheet for designated region, keeping it up to date with all patient progress daily.
• Works in tandem with the new Nurse Practitioner supporting patient pre-surgery visit outlining expectations and essential post op compliance education and guidelines. Supports APRN with post surgical hospital discharge planning.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Straightening - Occasionally
• Talking - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently
• Washing Hands - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone’s opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste
• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members and the community