Banquets Houseperson

Position Summary

The Banquet Houseperson is responsible for the physical set-up, breakdown, and resetting of all banquet functions with minimal supervision. This role ensures that every meeting room, buffet, and event space meets our rigorous four-diamond standards for presentation and cleanliness. As a key member of the logistics team, you will translate Banquet Event Orders (BEOs) into functional, aesthetically pleasing environments for our guests.

Key Responsibilities

• Event Coordination and Execution:
  • Technical Set-Up: Execute the proper arrangement of function rooms, coffee breaks, buffets, and bars based on specific BEO requirements.
  • Transition Management: Perform timely breakdowns and resets, ensuring all function spaces are thoroughly cleaned and prepared for subsequent events.
  • Equipment Mastery: Maintain expert knowledge of various equipment types and set-up styles (e.g., theater, classroom, U-shape, and banquet).
  • Quality Control: Ensure all tabletop utensils and room details are polished and presentable; maintain high sanitation standards for every function.
• Operational Support and Safety:
  • Facility Maintenance: Conduct daily inspections of banquet hallways, meeting rooms, storerooms, and public areas to ensure they are in working order.
  • Communication: Participate in pre-shift meetings and maintain a constant exchange of information with Banquet Captains, Managers, and fellow associates.
  • Safety Adherence: Follow all corporate safety and security policies; immediately report maintenance needs, accidents, or unsafe work conditions.
  • Environment Stewardship: Maintain a clean, organized, and environmentally responsible workspace.

Required Qualifications

• Age: Must be at least 18 years of age (21+ if required to operate resort vehicles).
• Licensing: Valid driver's license with a satisfactory motor vehicle record (required for vehicle operation).
• Certifications: Mandatory Food Handler's Certificate, TABC Certification, and TIPs Training.
• Communication: Proficiency in speaking, reading, and writing English; bilingual skills in Spanish are considered an asset.
• Experience: Minimum of 3+ years of relevant work experience in banquet operations, hospitality, or event setup.
• Education: High School diploma or equivalent required; some college education preferred.

Physical Requirements and Skills

• Physical Strength: Ability to frequently lift and move equipment, tables, and chairs weighing up to 50 lbs.
• Stamina: Sufficient physical agility to perform demanding manual labor throughout a full shift.
• Professionalism: Must be a self-starter with a "team-first" mentality and maintain impeccable grooming standards, including the use of slip-resistant footwear.

Benefits and Perks

Horseshoe Bay Resort offers a comprehensive rewards package, including:

• Health and Wellness: Medical, Dental, and Vision insurance plans.
• Financial Security: 401(k) with employer match, disability insurance, and accident plans.
• Lifestyle: Subsidized associate housing and shuttle services; weekly meal subsidies.
• Professional Development: Access to our Manager in Training (MIT) program and scheduled performance reviews.
• Exclusive Discounts: Reduced rates at all Crescent Hotels & Resorts properties and on-site retail/dining discounts.
• Recreation: Limited access to resort amenities, including golf, based on business occupancy.