Banquets Bartender - Banqueting Operations

Essential Functions

• Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment.
• Build and retain guest relations and act as a mentor to team members.
• Takes customer drink orders.
• Properly greet each guest and provide outstanding customer service.
• Offer drink and food specials.
• Total bills, present checks, collect settlements, and process payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists.
• Familiar with all menu cocktails and spirit/wine/beer lists.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails.
• Develop new cocktail recipes when directed by management.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Ensure meals are served according to established rules or etiquette.
• Remove dirty dishes, replenish utensils as needed, refill beverages, and be alert to any guest needs.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adhere to food and beverage policies and State Liquor Laws.
• Keep station clean at all times.
• Promote positive customer relations.
• Responsible for the receipt of monies and settlement of guest’s checks.

Education And /Or Experience Requirements

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• At least 1 year of high volume bartending experience.
• Extensive beer, liquor, and wine knowledge.
• Knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Knowledge of spirit differentiation and drink preparation techniques.
• Excellent customer service skills, including a positive, friendly, and outgoing attitude.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must have valid Food Handlers Card, Liquor License.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.