Banquet Supervisor - Westin

About the role

We're looking for a Banquet Supervisor who's ready to run the whole operation, not just the event of the day. You'll be the one holding the space and the team together — coaching servers, bartenders, and housemen in real time, keeping the venue sharp and guest-ready, and stepping in to captain whatever event comes through. If you've got hotel or catering experience and some time leading a team, you may be our perfect candidate.

Responsibilities

• Supervises the set-up and breakdown of tables, chairs, silverware, linens, and glassware for events during their shift, assisting with all tasks as needed
• Captains events as needed, directing servers, bartenders, and housemen through setup, service, and breakdown
• Assists servers with proper buffet setup and food order
• Circles the guest floor during meal service to check tables and assist servers whenever necessary
• Confirms guest count guarantees are accurate so billing can be done properly
• Generates the guest check and corresponding captain report for each event
• Creates side work duties for staff and follows up to confirm completion of assigned tasks
• Coaches staff in the moment on performance and tasks, and notifies the Director of Banquets of attendance issues or concerns that need formal follow-up
• Ensures all areas of the space are clean and show-ready throughout their shift for site visits that may come through any day
• Resolves guest problems using critical thinking and problem-solving skills, and reports issues on the captain report
• Ensures bartenders verify guest ages before serving alcohol
• Maintains a clean work space in the back hallway
• Ensures all department staff maintain a clean uniform and person while on shift
• Certified in Serving Alcohol with Care training and holds a valid TABC card
• Knowledge of fire alarm system and evacuation procedures
• Communicates in person, on the phone, and via email in a professional, competent manner
• Quickly responds to all guest requests
• Never eats, drinks, or smokes in view of a guest
• Must perform any other required duties as requested by the Director of Banquets to aid in better operation of the hotel, restaurant, bar, and service to the guests
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, and employee issues
• Act with the highest level of integrity in every decision

Supervisory Responsibilities

• Supervises and directs banquet staff, including servers, bartenders, and housemen, during scheduled shifts
• Coaches staff in the moment and notifies the Director of Banquets of performance or attendance issues that need formal follow-up
• Assists with coverage planning as needed, including calling in additional staff
• Does not conduct formal write-ups or build the staff schedule

Requirements

• Required Skills / Abilities:
  • Strong leadership and interpersonal skills, with the ability to direct and coach a team in a fast-paced environment
  • Excellent communication skills for interacting with guests, staff, and management
  • Ability to resolve guest and staff issues calmly and professionally, using sound judgment
  • Strong organizational skills, with the ability to manage multiple events, tasks, and staff assignments at once
  • Proficient with computers for professional communication, Excel, and proprietary hotel/banquet software
  • Strong attention to detail and customer-oriented approach
  • Basic math skills for guest counts, billing, and guarantees
  • Must be able to read, write, and speak English at a professional level; fluency preferred
• Education And Experience:
  • A high school diploma or equivalent
  • Prior experience in banquet operations preferred
  • Experience as a server preferred
  • Supervisory experience preferred
  • Experience with catering or venue management software preferred; CI/TY experience is a plus

Physical Requirements

• Must be able to stand/walk on feet for up to 10 hours
• Must be able to handle heat and stress
• Must be able to bend, reach, kneel, push, and stretch
• Must be able to lift at least 50 pounds
• Must be comfortable using a step stool or ladder
• Must have clear vision for close cleaning and writing tasks
• Must have clear vision for distances up to 25 feet
• Must have good finger dexterity for prep work and writing
• Must be able to use/lift arms for up to 8 hours
• Must be able to carry food trays