Banquet Supervisor

Responsibilities

• Review upcoming banquet event orders (BEOs) to ensure thorough understanding of all requirements and proper execution of guest requests.
• Assist the Assistant Director of Conference Operations in identifying, developing, and evaluating strategies to increase revenue, control costs, and ensure guest satisfaction.
• Work directly with clients and adjust specifications as necessary to ensure all details are correct, and handle client complaints and requests in a timely manner.
• Observe, direct, and assist service staff during client events.
• Assist hiring, training, coaching, and issuing discipline as needed and ensure staffing levels are adequate and meet budget requirements.

Requirements

• High school diploma and minimum of two years’ in a lead/supervisory role in the food service industry.
• Knowledge of Iowa Department of Health & Sanitation laws and regulations, as well as Iowa Beverage laws.
• Experience with collective bargaining environments preferred.
• Must understand inventory procedures and inventory control.
• Strong organizational, multi-tasking, training and customer service skills required.
• Must be able to work in a fast-paced, deadline-driven environment.
• Must be detail oriented and creative.
• Must be able to communicate detailed information, both verbally and in writing, with people of diverse backgrounds.
• Intermediate level knowledge of Microsoft Office Suite and experience with labor controls and productivity-based scheduling preferred.
• Ability to stand and walk for long periods of time.
• Must be able to lift 50 lbs. and push carts up to 150 lbs.
• Must be able to work weekends, holidays, and varied hours.