Banquet Supervisor

Banquet Supervisor

Summary of Position:

Contribute to a customer service-driven banquet operation. Personally perform, as well as supervise the activities of Banquet Housepersons in arranging meeting rooms for banquet events. Lead, motivate and inspire Banquet Servers/Bartenders to deliver consistently high-quality banquet service. Drive continuous improvement in service quality by defining and improving processes, developing staff and encouraging communication.

• Implement banquet quality standards for Starved Rock Lodge
• Implement standard operating procedures for banquet meeting space arrangement and ensure that Housepersons are properly trained
• Provide needed A/V equipment for banquet events and ensure that all equipment is thoroughly set in advance
• Affirm that the satellite kitchen and banquet areas are thoroughly cleaned and organized
• Assume management functions in the absence of the Sales & Catering Manager
• Manage performance of staff
• Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers
• Develop ongoing training program
• Monitor supplies needed for meeting spaces, including tables, chairs, and linens

Requirements

• Knowledge of hospital industry, with preference given to lodge/hotel and banquet operations
• Hands-on knowledge of the legal requirements for banquet operations, including human resources management and safety
• Demonstrated success in building strong teams and motivating staff performance
• Strong customer service and interpersonal communication skills
• Demonstrated high level of organization and time management
• Demonstrated success at managing people and delegating responsibility
• Must be able to walk and stand for long periods of time
• Must be able to lift up to 80 lbs. on a regular basis
• Must be willing to work weekends, evenings, and holidays as needed
• Must be at least 21 years of age

Education and Experience

• High school diploma
• Illinois Food Sanitation License
• Illinois Allergen Awareness Certification
• Illinois BASSET Certification
• At least two years of experience in a supervisory role

Pay Range

$18/hour

Benefits

• Medical, Dental, Vision Plans
• Paid Time Off
• 401k Program
• Life Insurance
• Disability Coverage
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified Applicants

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.