Banquet Services Supervisor

About The Mallory

The Mallory is Convene Hospitality Group’s premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors.

What You’ll Do

• Supervise and direct in-house hourly event staff during setup, event execution, and breakdown.
• Coordinate event setups, furniture placement, staging, deliveries, load-ins/outs, and venue readiness according to event orders and floor plans.
• Partner with vendors, catering teams, property management, and internal departments to ensure seamless event execution.
• Serve as an on-site operational resource during events, resolving day-of issues and ensuring event spaces remain safe, organized, and guest-ready.
• Conduct pre- and post-event walkthroughs, monitor inventory, and report maintenance or supply needs.

What We Look For

• 2+ years of experience in event operations, hospitality, venue operations, or a related field.
• Experience supervising or coordinating frontline teams in a fast-paced environment is preferred.
• Strong organizational, communication, and problem-solving skills with a guest-first mindset.
• Ability to work flexible hours, including nights, weekends, and holidays as required by the event schedule.
• Physical ability to walk, stand for extended periods, and occasionally lift or move event equipment.
• Spanish fluency is a plus, but not required.

Compensation

Full Time Hourly Rate: $27/hour
This role is also eligible for Convene's annual incentive performance bonus plan.

Benefits

We’re Here For You: At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.