Banquet Supervisor

About the role

The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Responsibilities

• Monitor service flow during events and monitor servers adherence to all service standards
• Lead and support banquet staff, including assisting with bussing tables, resetting rooms, and maintaining cleanliness throughout events
• Ensure proper teardown after events, including organizing equipment and preparing the space for the next function when necessary
• Communicate effectively with kitchen staff, sales managers, and banquet manager to ensure seamless event operations
• Supervise service of guests, being watchful of signals from guests in need of service
• Absorb bank to HEI Hotels and Resorts standards
• Check event area for cleanliness and proper set up
• Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages
• Communicate both verbally and in writing to provide clear direction to staff
• Comply with attendance rules and be available to work on a regular basis
• Complete event recaps at the end of each shift with guest counts, service notes, staffing performance, setup and teardown accuracy, and any issues or successes to support smooth communication and planning for future events

Qualifications

• High School Diploma or equivalent required
• Hotel experience preferred
• Ability to use point of sale
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations
• Effective verbal and written communication skills
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations
• Effective verbal and written communication skills
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• 401(k) Savings Plan with matching funds
• Discounts through our 'YouDecide' and Hotel Room Discount programs

Pay

Salary Range: $21.00 - $24.00 Hourly

Schedule

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No