Banquet Services Manager

About The Mallory

The Mallory is Convene Hospitality Group’s premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors.

Responsibilities

• Supervise, schedule, and direct hourly, part-time, full-time, and temporary staff to ensure timely event execution and operational standards are met.
• Train and mentor staff to maintain consistency, efficiency, and a high level of hospitality.
• Manage staffing levels to meet fluctuating event schedules while maintaining budget and labor efficiency.
• Review event orders and floor plans to oversee the transformation of the venue for each event.
• Cookout and manage event setups, furniture placement, staging, and décor according to client specifications.
• Coordinate and manage event setups, furniture placement, staging, and décor according to client specifications.
• Manage the logistics and service between external catering partners, landlord/property management, and/or CHG culinary team and The Mallory’s onsite team.
• Oversee vendor deliveries, load-ins, and load-outs, ensuring logistics run on schedule and comply with venue guidelines.
• Foster a best-in-class hospitality experience while serving as the on-site point of contact for operations during events, resolving issues quickly and professionally.
• Ensure the venue and all designated event areas remain clean, safe, and guest-ready throughout each event.
• Manage the daily upkeep and readiness of the event spaces and amenity lounge, coordinating with maintenance or external vendors as needed.
• Conduct pre- and post-event walkthroughs to ensure the venue meets quality and safety standards.
• Track inventory of equipment, furniture, and supplies, arranging repairs, purchases, or replacements when necessary.
• Enforce compliance with safety, security, and cleanliness protocols with the ability to carry out all safety and emergency programs.
• Receive, document, and store event-related deliveries (vendors, CHG, client). Communicate with the operations and event staff to ensure accuracy and proper storage.
• Manage the schedule and payroll for hourly staff, communicate shift objectives and timelines, and ensure deadlines are met.
• Collaborate with event producers, commercial, operations, and clients to understand, streamline, and improve communication of setup details, site visits, and troubleshoot changes.
• Provide post-event feedback and recommendations to improve operational processes.
• Monitor labor hours and report to leadership on staffing needs and performance.

Qualifications

• 3+ years of experience in event operations, venue management, or hospitality leadership.
• Proven ability to manage teams and deliver results in a fast-paced, event-driven environment.
• Strong organizational skills with the ability to coordinate multiple events and priorities at once.
• Excellent communication and problem-solving skills with a client-focused mindset.
• Knowledge of event logistics, AV/load-in processes, and facility operations is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as required by event schedule.
• Physical ability to oversee setup activities, including walking, standing, and occasional lifting/moving of equipment.
• Spanish fluency is a plus, but not required.

Pay

Base Annual Salary: $75,000 - $85,000

Schedule

Flexible schedule to accommodate event needs.