Banquet Server - Wilmington Convention Center

About the role

The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.

Responsibilities

• Attend pre-function meetings for briefing of event details.
• Assist with the preparation and set-up of event rooms as needed.
• Prepare tables with place settings as instructed.
• Auxiliary tasks include cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and breads.
• Always provide friendly and courteous guest services.
• Remain at assigned station(s) and perform duties according to each event.
• Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager.
• Breakdown tables and banquet equipment.
• Clean and return serving pieces to proper storage area.
• Other duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests.
• Knowledge of catering services and terminology.
• Ability to work well with other team members.
• Strong guest services skills.
• Ability to receive and carry out instructions in a timely manner.
• Attention to detail skills.
• Ability to function in a fast-paced environment.

Supervisory Responsibilities

This position does not have any supervisory responsibilities. May receive work directions and assignments from Banquet Captains.

Working Conditions

• Location: On Site – Wilmington Convention Center.
• Physical Demands: Regularly required to move around the facility; to walk, stoop, reach and handle products; to stand for long hours during events; to clearly hear voices; to perform work through repetitive eye/hand coordination; to carry up to 25 pounds above shoulder level for up to 5 minutes at a time; to lift up to 40 pounds; to see and distinguish objects or symbols as far away as 20 feet or more and 20 inches or less. This position may require work inside or outside of the building, as needed by events.