Banquet Server

Responsibilities

• Perform preparatory tasks and side work duties to ensure prompt and efficient service to guests.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to hotel standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents, and communicate to management if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies.
• Clean-up banquet space after the function and ensure proper storage and re-stocking of equipment and supplies.
• Prepare rooms according to the Banquet Event Order and various meal functions.
• Follow all money handling procedures when serving guests.
• Know the menu items for each function served and provide accurate descriptions.
• Ensure overall guest satisfaction.

Qualifications

• A high school diploma or equivalent, and/or experience in hotel or a related field preferred.
• Flexible and willing to work long hours, possibly including evenings and weekends.
• Ability to exert up to 75 pounds of force occasionally and up to 30 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Standing for the entire shift.
• Effective listener, problem solver, multitasker, and prioritizer.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Initiative in anticipating guest or operational needs.