Banquet Server

Key Duties & Responsibilities

• Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
• Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.
• Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.).
• Learns the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
• Is standing in assigned station at least 15 minutes prior to function start time.
• Acknowledges and responds to all guests’ requests, advising supervisor if necessary.
• Keeps station neat and clean during service.
• Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
• Ensures guest has everything they need.
• Use proper in-room clearing and aisle tray break down procedures.
• Returns all reusable table complements and condiments to be cleaned and refilled.
• Aid Captain or Manager in setting up buffet and other special food services tables/stations.
• Aid Captain or Manager in breaking down buffet or other special food service tables and equipment.
• Sets-up, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
• Always follows cash and guest check procedures.
• Returns all excess food to the kitchen following all sanitation guidelines.
• No food or beverage is to be consumed by associates without prior approval from the Chef on duty.
• Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
• Aids steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
• Learns and applies all procedures of proper service.
• Assists co-workers whenever needed.
• Remain up to date with hotel events and guests, as they affect the areas of responsibility.
• Maintains responsible alcohol service certification.
• Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.
• Coffee Break Duties:
• Sets up, services, breaks down and cleans all break areas and coffee break carts.
• Presents each break attractively and completely; keeps each break clean throughout the day.
• Presents all breaks within the time parameters outlined on the BEO.
• Prepare all beverages correctly and according to conference center standards.
• Secure all beverage coolers and lockable storage at each shift’s end.
• Aid set-up staff if necessary.

Education And Experience

• High school diploma or GED preferred.
• Previous banquet server experience preferred.
• Must be able to follow directions and get along well with others.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Qualifications

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Skills

• Knowledge of food and beverage service standards and procedures.
• Ability to communicate effectively with guests and co-workers.
• Ability to follow directions and maintain a professional demeanor.

Benefits

• Comprehensive health insurance options.
• Flexible spending accounts for healthcare and dependent care expenses.
• 401(k) retirement savings plan with company match.
• Employee assistance program.
• Discounts on hotel amenities and services.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically full-time, but may vary based on event schedules.