Banquet Server

ESSENTIAL DUTIES

• Provide exceptional guest service before, during, and after banquet functions according to CCCH and departmental standards of service.
• Assist with set-up and break down of events areas.
• Execute all tasks delegated by the Banquet Captain in a timely manner consistent with department SOPs.
• Set up a banquet room as requested to include glassware, service ware, linen, tables, buffet set-up, stage, dance floor, portable bars, or any special requests.
• Aid in the breakdown and reset of meeting and conference rooms in accordance with the event specifications to ensure readiness for other functions.
• Ensure proper handling and storage of food and equipment by following health codes and department standards.
• Stock and replenish all products according to department standards, maintaining quality and par levels.
• Promptly assist guests with special requests and other needs in an efficient manner.
• Notify the Banquet Captain of incidents, conflicts, or concerns affecting or potentially affecting normal business operations or guest services.
• Attend all meetings and training as required.
• Perform other functions as requested.

Qualifications

• Previous experience with food and beverage service, or retail, is preferred.
• Possess strong communication skills and be able to effectively and professionally interact with guests, vendors, and other Team Members to communicate options, directions, and de-escalate tense situations.
• Verbal fluency in English is required. Fluency in other languages is a plus.
• Ability to multi-task and keep track of multiple guest requests in a fast-paced environment.
• Must have or valid obtain Food Handlers certification upon hire.
• Must have or valid obtain Title 4 certification upon hire.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.