Banquet Server - The Historic Cavalier Hotel
HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach’s North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, an on-site bourbon distillery, and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast’s most celebrated coastal destinations.
At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.
About the role
Assist Banquet Manager in the serving of guests during banquet functions to ensure a positive guest experience.
Responsibilities
- Set up banquet room as instructed by Supervisor to include linen, serviceware, and glassware.
- Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
- Greet guests and respond to requests in a friendly and courteous manner.
- Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
- Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
- Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
- Replenish beverages as necessary, and check with guests for overall satisfaction.
- Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- Hotel experience preferred.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
- Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
- Knowledge of the appropriate table settings and serviceware.
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
- Ability to remember, recite, and promote the variety of menu items.
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
- Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.
- Ability to stand for long periods of time with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.
Pay
Salary Range: $2.13 - $2.13 Hourly (Tipped/Service Charge Eligible)
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.
- Physical and Mental Wellness: Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed.
- Time Off: Vacation, Sick, and Holiday programs.
- Additional Coverage: Pet insurance through the ASPCA, Supplemental, Spousal and Child Life insurance, and Short- and Long-Term Disability plans.
- Financial Wellness: 401(k) Savings Plan with matching funds.
- Discounts: 'YouDecide' and Hotel Room Discount programs.
Specific details and eligibility of these programs vary by location and employment status.