Banquet Server

About the role

Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. The hotel operates 24 hours a day, 7 days a week, so shift days, start times, and weekly hours may vary.

Responsibilities

• Gather supplies and set up banquet rooms according to the Banquet Event Order and instructions from the Banquet Captain, including linen, service ware, and glassware.
• Attend stand‑up meetings before events to learn function particulars, guest expectations, and hotel expectations.
• Greet guests and respond to requests in a friendly, courteous manner.
• Serve food and/or beverages as directed by the Banquet Captain, ensuring consistency throughout the banquet.
• Promptly bus dishes as guests complete each course or at the end of the function.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Clear and, if necessary, reset banquet rooms according to the supervisor’s specifications to prepare for the next function.
• Line out supplies for future functions as directed.
• Perform all assigned side work, including replenishing condiments and restocking banquet shelves.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Adhere to all company policies, safety and security procedures, fire‑prevention and emergency protocols, and use protective equipment.
• Report unsafe conditions, accidents, injuries, near‑misses, property damage, or loss to a supervisor.
• Maintain a neat, clean, and well‑groomed appearance as outlined in the team‑member handbook.
• Assist other banquet personnel as needed and perform any related duties requested by a supervisor or manager.

Qualifications

• Knowledge of state, federal, and corporate liquor regulations regarding service to minors and intoxicated guests.
• Current Food Handler Card.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Understanding of appropriate table settings and service ware.
• Basic English language proficiency sufficient to understand customer inquiries and communicate simple instructions.
• Ability to read and apply product labeling instructions for safe product use.
• Ability to remember, recite, and promote menu items.
• Ability to operate beverage equipment such as coffee makers.

Physical Demands

• Transport up to 30 lb. through a crowded room continuously throughout the shift.
• Lift a maximum of 30 lb.
• Constant standing and walking.
• Frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.

Benefits

• 401(k) plan
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts