Banquet Server

About the role

The Banquet Server is responsible for delivering exceptional food and beverage service to members and guests during events and banquets, ensuring that every interaction reflects Invited’s Service standards. This role focuses on consistently applying the 3‑steps of service—warm welcomes, magic moments, and fond farewells. The Banquet Server works collaboratively with the banquet team to provide a smooth and enjoyable experience for all attendees while demonstrating a high level of professionalism and efficiency.

Responsibilities

• Uphold service training standards, providing exceptional service throughout all events.
• Execute F&B orders with attentiveness and responsiveness.
• Maintain knowledge of menus, including special event features and dietary accommodations.
• Greet members and guests warmly, making them feel welcomed and valued.
• Foster a positive atmosphere through effective communication and proactive service.
• Address member/guest complaints swiftly using service recovery techniques.
• Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.
• Complete daily side work such as stocking supplies and cleaning work areas.
• Support event setup and breakdown, including table arrangements and décor as needed.

Additional duties

• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Preferred qualifications

• High school diploma or equivalent.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Previous experience in Food and Beverage service, especially in a banquet or event setting.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lb occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary tools/equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool
• Banquet chairs and tables

Schedule

Attendance requirements are outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members)