Banquet Server - Part-time

About the role

Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner. Read BEO and know how to complete a set-up. Set tables in assigned area correctly and uniformly. Keep station neat and clean while servicing guest per established policies and procedures. Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment. Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders. Complete assigned sidework. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.

Responsibilities

• Lift trays, dish racks, glass racks, etc. 20 -40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carry trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Bend to lower level cabinets and lift trays.
• Maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climb approximately 12 steps 20% of 8 hours.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must be able to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.

Qualifications

• Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Skills

• Physical stamina and strength.
• Attention to detail.
• Customer service skills.
• Flexibility to work various shifts including mornings, afternoons, evenings, weekends, and holidays.
• Ability to handle multiple tasks simultaneously.

Benefits

• Part-time benefits including mental health resources, sick pay, holiday pay, eligibility to participate in the company's 401(k) program with employer matching, free employee meals (Wednesdays - Sundays), discount rates on Sage and Marriott hotels and Sage Restaurants, employee referral bonus program, and competitive pay ranging from USD $17.50 - USD $18.00 /Hr.