Banquet Server - On Call

About the role

The Benson Hotel & Faculty Club is seeking a Food Service Associate to join our team. Located on the UC Anschutz Medical Campus in Aurora, Colorado, we offer a unique blend of innovation and hospitality.

Responsibilities

• Set-up, service and break down assigned functions in a safe, accident-free manner.
• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guests per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
• Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
• Complete assigned sidework.
• Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.
• Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Qualifications

• Lifting trays, dish racks, glass racks, etc. 20 - 40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 - 100 lbs.
• Carrying trays, dish racks, glass racks, etc. using both hands at 20 - 40 lbs.
• Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling, mobility, climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Moderate comprehension and literacy to read use records and all special requests.
• Able to perform multiple tasks at one time, follow verbal and written instruction, and communicate both verbally and in writing.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Skills

• Customer service principles.
• Food service function.
• Restaurant and kitchen operations.

Benefits

• Sage Hotels and Restaurant Discounts Worldwide.
• Free On-Site Parking.
• One free hot meal per shift.
• Employee Assistance Program.
• Sick Pay.

Pay

USD $12.14 - USD $12.14 /Hr.

Schedule

Flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays.