Banquet Server On Call

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

About the role

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards at the Kimpton Miralina Resort in Arizona.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Perform preparatory tasks and side work duties to ensure prompt and efficient guest service.
• Read and understand the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents; communicate to management as necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies for food service functions.
• Clean up banquet space after functions and ensure all equipment and supplies are stored and re-stocked properly.
• Prepare rooms according to BEO and meal function requirements.
• Follow all money handling procedures when serving guests.
• Use “suggestive selling” techniques.
• Know menu items for each function and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effective listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.