Banquet Server on call

Set up banquet rooms and serve food and/or beverages in a friendly, courteous, and professional manner according to Crescent’s high standards of quality.

Responsibilities

• Set up banquet room as instructed by Supervisor to include linen, serviceware, and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and/or beverages in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
• Promptly remove dishes as guests complete each course and/or meal at the end of the function.
• Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Reset banquet room according to Supervisor’s specifications to ensure readiness for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong guest communication skills.
• Willingness to assist co-workers and work as a team player.
• Basic knowledge of beverage preparations preferred.
• Knowledge of service standards, guest relations, and etiquette.
• Familiarity with appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions safely.
• Ability to remember, recite, and promote menu items.
• Ability to obtain BASSET and food handler certifications within 30 days of hire.
• Ability to transport up to 50 lbs. through a crowded room continuously throughout the shift.
• Ability to operate beverage equipment, e.g., coffee makers.

Performance Standards

• Customer Satisfaction: Maintain professionalism and treat all guests and associates with courtesy and respect. Every associate is a guest relations ambassador at all times.
• Work Habits: Meet or exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change, willing to learn new skills, and able to solve routine problems.
• Safety & Security: Adhere to hotel security policies and procedures, including key controls, safe lifting practices, proper chemical use, and reporting safety hazards.